Frequently Asked Questions

Everything you need to know about bringing Branch into your home.

What is the typical delivery timeframe for furniture?

Most in-stock items ship within 3-5 business days. Large furniture pieces are delivered via our specialized white-glove service and typically arrive within 2-3 weeks depending on your location.

Do you offer a warranty on your products?

Yes, we stand by our craftsmanship. All Branch furniture includes a limited 5-year warranty covering structural defects and manufacturing issues.

What is your return policy?

We offer a 30-day trial period. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, minus a flat-rate return shipping fee.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your delivery in real-time.

Are your materials sustainably sourced?

Sustainability is at our core. We use FSC-certified wood, recycled textiles, and non-toxic finishes to ensure our products are safe for both your home and the planet.

Do you offer assembly services?

Many of our items are designed for easy tool-free assembly. For larger items, we offer a professional assembly add-on at checkout for a seamless setup experience.